MSP Agents · Enterprise tier
8 Autonomous MSP Agents - 6 scheduled, 2 on-demand
Six agents run on a schedule for 24/7 surveillance. Two run on demand and produce client-deliverable executive artefacts.
The 6 scheduled agents
Each runs on its own cadence against every connected ServiceNow instance. Output lands in your dashboard plus your existing notification channels.
Instance Health Monitor
Continuous instance health monitoring with anomaly detection
- CPU and memory usage tracking
- Response time monitoring
- Transaction success/failure rates
- Database response time analysis
- Anomaly detection vs historical baseline
SLA Guardian
Proactive SLA tracking and breach prevention
- Real-time SLA tracking
- At-risk SLA identification (<25% time remaining)
- Breach prediction (24-hour forecast)
- Escalation recommendations
Incident Manager
Intelligent incident categorisation and resolution
- Auto-categorisation with confidence scoring
- Resolution pattern matching
- Auto-resolution candidate identification
- Trending issue detection
License Optimizer
Maximise license ROI and reduce waste
- Dormant license identification (60+ days inactive)
- Over-provisioned user detection
- Cost savings estimation
- License reclamation recommendations
Patch Manager
Stay current with ServiceNow releases
- Instance version tracking
- Customisation risk scoring
- Upgrade roadmap generation
- Store-app version monitoring
AI Readiness Advisor
Continuous assessment of AI-implementation readiness
- Data-quality scoring for AI use cases
- Process automation candidate identification
- Now Assist readiness pre-checks
- Skill / capability gap reporting
The 2 on-demand agents
Run them when you need a client-deliverable artefact - a scored governance report or a Zurich → Australia upgrade-readiness assessment. Re-runnable on cron for trend lines.
Instance Audit
Deep cross-category assessment with client-deliverable executive report
- Scored categories: security, technical debt, Flow Designer, performance, integrations, change compliance, version readiness, CMDB / CSDM health
- Severity-ranked findings with prioritised remediation actions
- 500+ granular checkpoints across the tenant
- Re-runnable on cron for trend lines
Upgrade Readiness
Zurich → Australia upgrade readiness with native upgrade evidence
- Reviews Upgrade Center, Instance Scan, ATF results, plugins, store apps, update sets
- Customisation risk per upgrade window
- Blockers + data gaps + regression-test needs
- Buildable remediation backlog with human-review flags
See the output
A real Zurich → Australia upgrade run from the Upgrade Readiness agent. Left: the audit report with executive summary, risk level and primary recommendation. Right: the AI-enhanced backlog with side-by-side user-story and AI-improved versions ready for review.
Why Autonomous Agents?
24/7 Monitoring
Never miss an issue, even outside business hours
Proactive Alerts
Get notified before problems impact users
Cost Savings
Identify license waste and optimization opportunities
Compliance Assurance
Stay compliant with continuous monitoring
Perfect for MSPs
Managing multiple client instances? Our agents scale effortlessly across your entire portfolio, providing consistent monitoring and reporting without adding headcount.
- Monitor unlimited instances with the same agents
- Standardized reporting across all clients
- Proactive issue detection before clients notice
- Demonstrate value with automated health reports
Related Resources
How to Use Autonomous Agents in SnowCoder: A Complete Guide
Learn how to set up and configure AI-powered agents that monitor your ServiceNow instances 24/7.
Best PracticesBest Practices for ServiceNow Instance Audits
How to prepare for and conduct comprehensive instance audits that uncover hidden issues.
Deploy Your Agents Today
Start monitoring your ServiceNow instances 24/7 with intelligent automation.
No credit card required.